Frequently Asked Questions
🛍️ About !DealMart & How It Works
What is !DealMart?
!DealMart is a grocery and food savings platform created for the South Asian community (and beyond). Our mission is to help you save money while supporting local businesses and community partners. We connect you with curated deals from trusted grocery stores and restaurants near you.
How does !DealMart help me save money?
We list exclusive deals and time-limited promotions from our partner stores and restaurants. These offers are often 10–50% off retail prices. We also offer cashback and rewards. You simply shop through the app, and we help you save more than if you went directly to the store.
Why do you charge 20% of my savings?
Our mission is to save you the most money possible. Instead of charging a flat fee or high markup, we take a small percentage of what you save — not what you spend. If we don't save you anything, you don't pay anything. It's a performance-based model designed around your benefit.
What do businesses pay to be on !DealMart?
Partner grocery stores generally pay a 5% service fee per order, while restaurants pay 10%. These are lower than traditional delivery apps or advertising platforms, which charge 25–35%. It's win-win — you get discounts, and businesses get more customers without hurting their margins.
Is there a subscription or membership fee?
Browsing deals is free. Placing an order only incurs our service fee on your savings (not total spend). There are no monthly subscriptions, no up-front fees, and no long-term commitments. You only pay when you save.
Are there any hidden charges?
No hidden charges. Your final checkout shows exactly what you pay, including the service fee and any applicable taxes. You'll never be surprised by unexpected fees after placing an order.
🧾 Ordering, Fees & Delivery
How do I place an order?
Browse deals in the !DealMart app. Add items to your cart from any store currently available in your area. When ready, go to checkout, choose delivery or pickup (if available), and complete payment. You'll receive confirmation and real-time updates.
How is the 20% service fee calculated?
The 20% service fee is based on the total discount you receive on your entire order. For example, if your order saves you $10 compared to retail prices, we charge $2 (20% of $10). If you don't save, we don't charge the service fee.
What if my delivery area isn't serviced yet?
We're expanding our coverage as quickly as possible! If your area isn't available yet, sign up for notifications. You can also refer local businesses to us — if they join, we'll prioritize your neighborhood for service rollout.
Do you offer free delivery?
We charge a small, reasonable delivery fee based on distance, store, and time of day. Occasionally, we offer free delivery promos or include it as part of special deals. Keep an eye on those in-app notifications!
Can I order from multiple stores in one cart?
We currently only allow ordering from a single store per cart to ensure accurate fulfillment, reduce delays, and keep delivery fees low. Multi-store support is on our roadmap.
What types of payment do you accept?
We accept major credit cards, debit cards, and Apple or Google Pay. All transactions are secured through our PCI-compliant payment processor.
🛠️ Support, Refunds & Troubleshooting
What if I have an issue with my order?
You can report any issues through our in-app Help section or call us directly. We'll coordinate with the store to resolve the problem quickly. We aim to reply within 30 minutes during business hours.
How do I request a refund or return?
Refunds depend on the individual store's return/refund policy. If eligible, we'll initiate the refund directly or coordinate with the store to do so. Contact support within 24 hours of your order for best results.
Who do I contact if I have more questions?
Please contact our Customer Support team at admin@idealmart.ca or call (437) 214-9266. We're here to help!
🎁 Referral & Rewards Program
How do I refer friends or family?
You can earn cash rewards whenever your friends or family place orders using your unique referral link or code. Share it via WhatsApp, email, or social media — available in your app profile under “Refer & Earn.”
How do I earn rewards?
For every $10 your referred user spends, you earn $1. These rewards accumulate and can be redeemed for discounts or gift cards once you reach the minimum threshold.
Is there a maximum I can earn per referral?
Yes. There's a $10 cap per referred user. This ensures fair use of the system and helps us sustain the reward model for all users long-term.
Is there a bonus for referring more people?
Top referrers earn additional in-app credit through the leaderboard. We also run monthly contests to reward users who bring in the most referrals — so keep spreading the word!
Where can I see my total rewards?
Check the Rewards section in your Profile. It shows earned rewards, pending payouts, and how much more you need to unlock gift cards or cashback.
How do I use my earned rewards?
Use the Add Promo Code section at checkout to apply your rewards. You'll see your balance and eligible promos listed for easy use.
🎮 Gamification & Daily Spinner
What is gamification in the app?
Gamification brings fun into your savings journey! It includes games like the Daily Spinner that let you win free food, grocery items, or discount codes just by engaging with the app.
How does it work?
Every day, you can spin the Daily Spinner in the app for a chance to win a free item. Just tap "Play Now” and you'll instantly see your result. If you win, the prize will be added to your Rewards.
Is there a catch?
No catch at all. No payment, no subscription required. Just show up, spin, and enjoy your prize if you win. It's our way of saying thanks for using !DealMart.
Why did you introduce it?
We believe saving money should be fun and engaging. By turning everyday shopping into a game, we help you enjoy the process while rewarding your loyalty.
What can I win?
You could win snacks, groceries, or free food items from our partner stores and restaurants. The prizes rotate everyday, so come back daily at breakfast (10-11 am), lunch (1.30-2.30 pm) and dinner (5.30 - 6.30 pm) times to try your luck.
What happens if I win?
You'll get a message with your prize and pickup instructions. Most prizes are redeemable the same day and don't require a purchase. Just show the code at the partner store.
Does my prize expire?
Yes. All prizes must be picked up by 9 PM the same day. If you can't pick it up in time, it'll be forfeited — but don't worry, you can spin again daily at breakfast (10-11 am), lunch (1.30-2.30 pm) and dinner (5.30 - 6.30 pm) times
Where can I see my prize?
Go to Profile → Rewards to view prize details and pickup info. If you won something, it'll be listed under “Active Rewards.”
Why don't I ever win?
Prizes are randomly awarded. Keep spinning daily for better odds. We also adjust win rates during festivals and special events, so don't give up — your turn is coming!