1. What is !DealMart?

!DealMart is a grocery and food savings platform created for the South Asian community (and beyond). We aggregate deals and promotions from local grocery stores and restaurants so that you can discover the best savings in one place. We also enable online ordering (for pickup or delivery), making shopping and saving more convenient than ever.

2. How does !DealMart help me save money?

We list exclusive deals and time-limited promotions from our partner stores and restaurants. When you check out through !DealMart, you get the discounted price of an item. You only pay a small portion of your total savings (20%) as a service fee to !DealMart—this helps us keep the deals coming!

3. Why do you charge 20% of my savings?

Our mission is to save you the most money possible. Instead of charging a flat fee or monthly subscription, we only charge a portion of what you actually save, so if you don’t save, we don’t earn. This model service fee ensures we’re continuously motivated to source the best deals for you.

4. What do businesses pay to be on !DealMart?

Partner grocery stores generally pay a 5% service fee per order, while restaurants pay 10%. They also have the option to subscribe to premium tiers for added benefits (e.g., featured listings, real-time analytics, and marketing support). This helps keep our platform running and allows us to offer you exclusive deals.

5. How do I place an order?

Browse deals in the !DealMart app.
Add items to your cart from any of your favorite stores.
At checkout, select pickup or delivery (where available).
Pay securely using your preferred payment method.
Once the order is confirmed, you’ll receive in-app notification with pickup or delivery details. You can also check the Order section in the app for the status of your order.

6. How is the 20% service fee calculated?

The 20% service fee is based on the total discount you receive on your entire order. For example, if the items you chose were originally CAD $50 but discounted to CAD $40, you saved CAD $10. Our fee would then be 20% of that CAD $10 (i.e., CAD $2), so your total would be CAD $42 plus any applicable taxes or delivery fees.

7. What if my delivery area isn’t serviced yet?

We’re expanding our coverage as quickly as possible! If delivery is unavailable in your area, you can still browse deals and opt for in-store pickup. Stay tuned to our social media and email newsletters for announcements on new delivery zones.

8. Do you offer free delivery?

We charge a small, reasonable delivery fee, calculated based on your distance from the restaurant or grocery store. We occasionally run promotions, like “Free Delivery Weekend” or discounts on delivery fees when you hit a certain order threshold. Watch our app notifications and emails to see when these deals are active.

9. Can I order from multiple stores in one cart?

We currently only allow ordering from a single store, but we are working on introducing multi-store ordering soon.

10. What if I have an issue with my order? (e.g., wrong item, late delivery)

We’re sorry to hear that! You can report any issues through our in-app Help section or call us at (437) 214-9266. We’ll work with the store or delivery driver to find a quick resolution—be it a replacement, refund, or voucher for future use.

11. How do I request a refund or return?

Refunds depend on the individual store’s return/refund policy. For groceries, perishable items are generally not returnable unless the store determines the product was spoiled or damaged. For restaurant orders, we recommend contacting us immediately if there’s a significant issue with your meal so we can coordinate with the business on next steps.

12. Is there a subscription or membership fee?

Browsing deals is free. Placing an order only incurs our service fee on your savings. However, we do offer optional subscription plans for businesses (e.g., Growth, Premium, Elite) and may introduce consumer membership tiers for perks like free delivery or extra discounts. If that becomes available, we’ll highlight it in the app.

13. Are there any hidden charges?

No hidden charges. Your final checkout shows exactly what you pay, including item prices (after discounts), the 20% service fee on savings, applicable taxes, and any chosen delivery fees. We believe in transparent pricing and want you to see the real value you’re getting.

14. What types of payment do you accept?

We accept major credit cards, debit cards, and Apple or Google Pay.

15. How do I refer friends or family?

We have a special limited-time program where you can earn cash rewards whenever your friends or family place orders on !DealMart using your unique referral link. You’ll find your unique link in the !DealMart app (Go to Profile -> Share the app or Profile -> Rewards to see your referral code). Share it by text, WhatsApp, or social media—anyone who clicks and signs up through your link becomes your referred user.

16. How do I earn rewards?

For every $10 your referred user spends, you earn $0.50. These earnings keep adding up as they continue to shop.

17. Is there a maximum amount I can earn per referral?

Yes. There’s a $25 cap for each referred user (once they’ve spent a total of $500, your rewards for that user stop).

18. Is there a bonus for referring more people?

Yes. We have a leaderboard that ranks top referrers based on the total order value of all their referred users. The top 3 referrers each earn an extra $50 in-app credit, and ranks 4–10 each get an extra $10 in-app credit.

19. Where can I see my total rewards?

Check Rewards in the Profile section in the app to track how much you’ve earned from each referred user.

20. How do I use my earned rewards?

Use the Add Promo Code section in the Order Summary page while checking out. Click on Apply to deduct your existing rewards from your order total.

21. Who do I contact if I have more questions?

Please contact our Customer Support team at admin@idealmart.ca or (437) 214-9266. We’re here to help!